What Information Should I Confirm Before Placing My Order?

To ensure your Nuyae order arrives seamlessly, please confirm the following details before completing your purchase:

• Primary shipping contact
• Full delivery address
• Accurate zip or postal code

Please note that inaccurate or incomplete shipping information may result in delivery delays or additional shipping fees.

How Do I Track My Order?

Once your order has been dispatched, a tracking number will be sent to your email. You may also monitor your order status through the “My Orders” section of your Nuyae account.

What Countries Do You Ship To?

We offer worldwide shipping to a range of international destinations. Available shipping options for your location will be displayed during checkout.

How Long Does Order Fulfillment Take?

Standard Collection: Orders are typically fulfilled within 1–3 working days.

Pre-Order Reservations: Pre-order items are typically fulfilled within 5–21 working days.

Please note that fulfillment timelines refer to order processing and preparation prior to shipment. Please allow additional five working days for your order to be processed and shipped.

How Is My Order Shipped?

We work with trusted delivery partners to ensure your order arrives securely and efficiently. Available shipping methods are tailored to your delivery location and the items selected at checkout.

How Do I Know When My Order Has Shipped?

You will receive a confirmation email once your order has been dispatched. Your fulfillment status is also updated in real time within your Nuyae account.

How Long Does Delivery Take?

Delivery timelines vary by destination. We recommend allowing approximately one week for arrival following dispatch.

For priority delivery requests, please leave a note at checkout or contact us at support@nuyae.com.

How Much Is Shipping?

Shipping costs are calculated based on your delivery destination and order weight during checkout.

Is Sales Tax Charged on My Online Order?

Applicable taxes are calculated during checkout based on the regional requirements of your shipping destination.

Are International Orders Subject to Customs or Import Charges?

Yes. International deliveries may be subject to customs duties, import taxes, or additional clearance fees determined by your local authorities. These charges are the responsibility of the recipient.

Will I Be Charged for Back-Ordered Items?

Payment is processed at the time of purchase to reserve your place in our fulfillment queue. Orders will be dispatched as soon as the selected items become available.

Do You Offer Same-Day Delivery?

Dispatch timelines may vary by delivery location, with select Lagos orders eligible for same-day delivery following dispatch.

Is Door-to-Door Delivery Available in All Locations?

Delivery methods may vary depending on your destination. In select regions outside Lagos, orders may be routed to a secure collection point managed by our delivery partner for safe and efficient delivery.

Do You Offer Gift Packaging?

Each Nuyae order is presented in our signature customized packaging. For special gift packaging requests, please leave a note at checkout or contact us at support@nuyae.com.

What Can I Do If I Missed My Delivery?

If your delivery attempt is unsuccessful, we recommend tracking your parcel directly through the carrier’s website using your tracking number. For further assistance, please contact the courier service or email us at support@nuyae.com.

Can I Change My Shipping Address?

If your order has not yet entered processing, please email support@nuyae.com with your order number and updated delivery address. Unfortunately, we are unable to reroute orders once they have been dispatched.

How Long Do I Have to Cancel an Order?

Orders may only be canceled before entering the shipping process. Once approved, refunds will be issued to the original payment method used at checkout.

To request an order cancellation, please contact support@nuyae.com.

Returns Policy

Due to the nature of our products, all sales are final. For health, safety, and hygiene reasons, we do not accept returns or exchanges on any beauty or personal care items once they have been dispatched.

We encourage you to review your order carefully before completing your purchase. If you receive an incorrect, damaged, or defective item, please contact us at support@nuyae.com within 48 hours of delivery with your order number and clear photos of the issue. We will review your claim and, where applicable, offer a replacement or store credit at our discretion.

Items that show signs of use, tampering, or broken seals are not eligible for replacement or credit.

Gift cards and downloadable products are non-refundable and non-exchangeable.

Do You Offer Exchanges?

We do not offer exchanges on beauty or personal care items. If you receive a damaged or defective product, please contact support@nuyae.com within 48 hours of delivery to discuss a possible replacement or store credit.

Damaged or Defective Items

If your order arrives damaged or defective, please reach out to support@nuyae.com within 48 hours with your order number and supporting photos or video. Claims made after this window may not be honored.

We recommend inspecting your package upon receipt and retaining all original packaging until you are satisfied with your order.